CARNOVA FOODZ PRIVACY POLICY

Effective Date: April 30, 2026

Welcome to Carnova Foodz (“Carnova Foodz,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile application, and related services for browsing products, placing orders, customer support, and other services.

By using our website or mobile application, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

Full name
Mobile phone number
Email address
Delivery address
Billing information (if provided)
Customer support communications

Account Information

Login credentials
Account preferences
Order history

Device & Technical Information

We may automatically collect:

Device model
Operating system
Browser type
IP address
App version
Device identifiers
Crash logs and diagnostic information

Location Information

If location services are enabled, we may collect location information to improve delivery accuracy and customer experience.

2. How We Use Your Information

We use your information to:

Process and deliver orders
Create and manage user accounts
Verify customer identity
Provide customer support
Send order updates and service notifications
Improve our website, mobile application, and services
Detect fraud, abuse, or security issues
Comply with legal obligations
Send promotional offers (where permitted)

3. Payments

Carnova Foodz may offer:

Cash on Delivery (COD)
Future secure digital payment options through third-party payment providers

We do not directly store sensitive banking or card information on our systems.

4. Cookies and Similar Technologies

Our website and mobile application may use cookies, analytics tools, and similar technologies to:

Improve performance
Remember preferences
Analyze traffic and user behavior
Improve customer experience

You may disable cookies in your browser settings.

5. Sharing of Information

We do not sell your personal information.

We may share information with:

Delivery partners
Technical service providers
Hosting providers
Customer support providers
Analytics or diagnostic service providers
Government or legal authorities when required by law

6. Data Security

We use reasonable administrative, technical, and organizational security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

However, no online platform can guarantee absolute security.

7. Data Retention

We retain your information only as long as necessary for:

Order fulfillment
Customer support
Legal compliance
Business operations

8. Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children.

9. Third-Party Services

Our website or mobile application may use third-party services such as:

Payment gateways
Hosting services
Notification services
Analytics services
Delivery or communication services

These services may have their own privacy policies.

10. Your Rights

Depending on applicable laws, you may request to:

Access your information
Update your information
Correct inaccurate information
Request deletion of your information
Withdraw consent where applicable

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on our website and mobile application.

12. Contact Information

Carnova Foodz
House No. 138A/3, Mohallah Haji Pura, Sambrial, District Sialkot, Pakistan

Website: www.carnovafoodz.com

WhatsApp Support: +92 321 4792931